You know the drill. You’re here because we dig your work, and want to help you land awesome short-term gigs. But because Crew is a vetted community, we are continually reviewing our members with two key things in mind:
- The quality of your work
- Your professionalism, communication and delays
Based on those two factors, each member is provided an internal Crew rating. Each time there is an issue with a project that you’re working on, it affects your Crew rating, which affects the number of projects you can be recommended for. Once your Crew rating falls below a certain level, your access to Crew can be revoked. But let’s focus on what you can do to continue being awesome.
Here are specific guidelines on how to get (and keep) that Crew rating high:
Your Response Rate:
Project owners want to feel like they can trust you, and reducing the time it takes to respond to their questions is crucial in ensuring the project goes smoothly. We recommend responding to project owners as soon as possible, or within 24 hours of receiving their message.
- You can improve your rating if you consistently reply quickly and professionally to a project owner or Crew staff
- You can be downgraded if you have two projects that are suffering because you haven’t replied back to your project owner’s message within 24 hours.
We’re all responsible adults here. We shouldn’t be constantly checking up on your due dates, especially since the Agreement between you and your project owner is a binding contract.
- You can improve your rating if you consistently deliver projects on time
- You can be downgraded if we need to follow up with you on two projects that are past due.
The way you communicate with your project owner is an important part of this experience. We shouldn’t need to tell you to be friendly and cooperative.
- You can improve your rating if you’re consistently a great person to work with
- You can be downgraded if you have two projects where your project owner isn’t happy with your tone (subject to Crew’s review.)
The following issues, when they happen, often lead to disputes. It’s best to keep these issues in mind and avoid them.
Scope creep sucks and it’s the number one problem that leads to disputed projects. We’ve all been there, where clients want a little extra here or there. And by all means, being flexible is super important. But if the project grows significantly, and work happens outside of your Crew agreement, we can’t guarantee payment for that extra work. If clients ask for additional work, it’s important to add an extension to your project. If you’re not stoked on those awkward “this will cost more money” conversations, let us know, and we’ll take care of it.
- You can improve your Crew rating if you consistently deliver projects within budget.
- You can be downgraded if your project requires Crew staff to mediate a dispute between yourself and the project owner.
Misrepresenting your team:
Crew guarantees vetted professionals, so anyone that contributes to a project needs to be vetted by Crew, unless they’re a registered employee of your studio or agency. You should 100% definitely not outsource any portion of a Crew project to somebody that we haven’t vetted or isn’t a part of your team. In the event that the client is cool with you outsourcing work, that should be noted in your project agreement.
- You can improve your Crew rating if you give us a heads up on any awesome developer or designer you want to team up with on Crew, who’s not already on the platform.
- Your Crew access will be revoked if you outsource work to someone that isn’t on your team and outside of your agreement.
All projects on Crew are subject to our 15% fees. Always remember our fees when quoting projects. There’s a calculator in the messages section of every project, so whenever you’re going to propose a budget, just run your numbers before proposal anything.
All projects found on Crew, must remain on the platform. Any agreements made between parties outside of the Crew platform go against our terms. We also do not accept upfront payment for work. If we find out that you’ve created an upfront payment, we have to reach out to both you and the project owner to renegotiate the terms of your agreement to match our terms. This takes lots of emails and energy and is a waste of everyone’s time. So please don’t!
- You can be downgraded if you created an upfront payment for a project.
- You can have your Crew access revoked if you make a separate agreement with a project owner outside of Crew.